Refund policy

Damages and Issues

 Please inspect your order when it arrives! If something's defective, damaged, or we sent you the wrong item, reach out immediately at team@howdeepwillyougo.com so we can make it right.

 

Our 30-Day Love It Guarantee

 We're confident you'll love playing this game more than your normal conversations. Try it out, and if it doesn't become your new favorite way to connect, we've got you covered.

 

Simply request a refund within 30 days of placing your order—no questions asked. Jo, our Customer Happiness Manager, will take care of everything and get your money back to you.

 

How Refunds Work

 We don't do returns — only refunds. Shipping items back costs more for everyone, so instead we'll simply give you your money back and ask that you pay it forward: donate the game to someone you think might love it.

 

To request a refund, email us at team@howdeepwillyougo.com. No need to ship anything back to us.

 

Getting Your Refund

 Once your refund is approved, you'll automatically be refunded to your original payment method within 10 business days. Keep in mind it may take a few extra days for your bank or credit card company to process it on their end.

 

If more than 15 business days have passed since we approved your refund, shoot us an email at team@howdeepwillyougo.com.

Questions? We're here to help. Reach out anytime at team@howdeepwillyougo.com.